IndigoMuse Jewelry ("us", "we", or "our") operates the www.indigomusejewelry.com website.
These terms set out the agreement for online trading between IndigoMuse Jewelry and the user of this website ("You/Your") Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.
This Website is owned and operated by IndigoMuse.
Placing an Order and Payment
By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website.
Payment must be made at the time of submitting the Purchase Order.
All Purchase Orders placed through this Website are subject to confirmation and acceptance by IndigoMuse. We will email you with confirmation of the receipt of Your Purchase Order. IndigoMuse may reject Your Purchase Order for any reason and refund any payment made by You, at any time prior to dispatch.
Prohibition on Resale
IndigoMuse reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not purchase any products for the purpose of using, selling or supplying them as part of a commercial business. This includes using our products to advertise or promote your own goods or services unless you have our prior written consent. Customers wishing to be a stockist of IndigoMuse products must contact IndigoMuse directly.
From time to time IndigoMuse has special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.
We allow a 7 day return policy from the time you receive your order. Return your piece and be refunded for the total item price that you paid minus the shipping cost. Please include your name and order number with the return package. Please email us if you are deciding to return an item for a refund at firstname.lastname@example.org
Any order discrepancies must be reported within 7 business days.
Please be sure to double check your address when checking out. We are not responsible for items delivered to an incorrect address supplied by the customer.
If your item arrives damaged, first off we are super sorry! Please contact us right away, up to 7 days of receiving it, with a photo of the damaged item and we can send you out a replacement.
Please treat your product with love and care! With items being plated we do suggest taking your jewelry off before showering or jumping in the water to avoid any discoloration and you follow our care guide closely.
tems are processed/shipped typically in 1-5 days from order placement and we appreciate your patience with each order.
All orders placed within Canada are shipped using Canada Post. Items shipped with Canada Post will usually arrive within 7 business day. Due to any postal delays, items can take up to 8 weeks. With standard shipping there will be no insurance + no tracking information available. If you are needing tracking please choose express shipping when checking out.
All orders placed outside of Canada are shipped using post and generally arrive in 7-21 days. Some countries may subject the parcel to customs/duties, especially packages containing jewelry. This process is out of our control, and as a result, arrival times may vary. IndigoMuse is not responsible for any customs fees involved with the delivery of packages for international orders.
Please be sure to double check the mailing address you leave as we are not responsible for items being delivered to incorrect addresses due to wrong input. If you move during shipment it is not our responsibility to track down the package and get it to your new location. IndigoMuse is not responsible for shipping delays once the item leaves our hands.
We take great care when making and packaging our items. Once they are shipped they are no longer in our care but are in the care of the post office. If your item is received damaged that is not a reflection on IndigoMuse, but how it was handled in the mail. Please contact us and we will try to replace it for you.
IndigoMuse is not responsible for lost or stolen packages.
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost Please see our Returns Policy for further information. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
IndigoMuse does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
Limitation of Liability
To the extent permitted by law, all guarantees, warranties or representations which are not expressly stated in this Agreement are excluded. If Spell Designs is liable for breach of an imposed guarantee or implied warranty or representation, Spell Designs’ liability is, at its option limited to the replacement of the Products or the supply of equivalent products, the repair of the Products or the payment of having the Products replaced or repaired.
IndigoMuse has provided information on this website as accurately as possible. We take great care to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.
Your Use of the Website
By entering this Website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. INdigoMuse reserves the right to change this Agreement at any time. Any such changes will be posted on this Website.
"Agreement" means the terms and conditions that apply to the use of this Website which may be amended from time to time.
"Product/s" means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
"Purchase Order" means the online purchase order form to be completed by You in relation to Your purchase of the product.