Items are processed/shipped typically in 1-5 days from order placement and we appreciate your patience with each order.
All orders placed within Canada are shipped using Canada Post. Items shipped with Canada Post will usually arrive within 7 business day. Due to any postal delays, items can take up to 21 days. With standard shipping there will be no insurance + no tracking information available. If you are needing tracking please choose express shipping when checking out.
All orders placed outside of Canada are shipped using post and generally arrive in 7-21 days. Some countries may subject the parcel to customs/duties, especially packages containing jewelry. This process is out of our control, and as a result, arrival times may vary. IndigoMuse is not responsible for any customs fees involved with the delivery of packages for international orders.
Please be sure to double check the mailing address you leave as we are not responsible for items being delivered to incorrect addresses due to wrong input. If you move during shipment it is not our responsibility to track down the package and get it to your new location. IndigoMuse is not responsible for shipping delays once the item leaves our hands.
We take great care when making and packaging our items. Once they are shipped they are no longer in our care but are in the care of the post office. If your item is received damaged that is not a reflection on IndigoMuse, but how it was handled in the mail. Please contact us and we will try to replace it for you.
IndigoMuse is not responsible for lost or stolen packages.